Returns and Refunds Policy

SolarSkylights.com promises to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy:

The following items may be returned for a refund:

  1. Merchandise that has not been removed from its original packing.
  2. Defective merchandise.
  3. Merchandise that was mispacked or was not shipped correctly.
  4. Merchandise that has not been installed.

A 25% restocking fee will be charged on all returned merchandise, unless defective.

SolarSkylights.com is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. If your shipment arrives and appears damaged please inspect the package thoroughly and if the contents appear damaged please refuse the shipment. We will do everything we can to have a new order rushed out to you. Return ship fees are the responsibility of the customer. Refunds for returned items are processed within 10 working days.

 

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