SolarSkylights.com promises to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy:
The following items may be returned for a refund with 45 days of purchase:
- Merchandise that has not been removed from its original packing.
- Defective merchandise.
- Merchandise that was mispacked or was not shipped correctly.
- Merchandise that has not been installed.
A 25% restocking fee will be charged on all returned merchandise, unless defective. Skylights with factory installed blinds cannot be returned.
SolarSkylights.com is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts, or delayed shipments. If your shipment arrives and appears damaged please inspect the package thoroughly, take multiple photos and if the contents appear damaged please mark "DAMAGED" on the BOL (shipping receipt) and refuse the shipment. We will do everything we can to have a new order rushed out to you. Return ship fees are the responsibility of the customer. Refunds for returned items are processed within 10 working days.
Order Cancellation Policy
We are committed to providing our customers with high-quality products and services. Below you will find our cancellation policy. Please take a moment to read through it to understand your rights and our procedures.
- Standard Orders:
- If you wish to cancel an order that you have placed, please contact us as soon as possible.
- For standard items that are in stock or not customized, orders can be canceled at any time before they are shipped. Once the order has been shipped, you will need to refer to our return policy.
- Custom Orders:
- Due to the personalized nature of custom orders, cancellations for these items can only be made within 24 hours of order placement. After this 24-hour window, we will have begun the production process and cannot halt or refund these orders.
- If you need to make changes to your custom order within the 24-hour window, please contact our customer service immediately, and we will do our best to accommodate your request.
- Upon successful cancellation, a full refund will be credited to your original payment method within 5-7 business days. Please note that it might take additional time for the credit to appear in your account, depending on your bank's processing times.
- Contacting Us:
- To cancel an order or if you have any questions regarding our cancellation policy, please reach out to our customer service team here or call us at 1-866-547-6448.
- Changes to Cancellation Policy:
- SolarSkylights.com reserves the right to modify this cancellation policy at any time. Any changes made will be effective immediately upon posting on our website. We encourage you to review our cancellation policy periodically to stay informed.
We appreciate your understanding and look forward to serving you. Should you have any concerns, please don't hesitate to contact us, and we'll do our best to assist you.